I recently bought an item which was not as described. The seller is unwilling to accept that he sent a defective item and was abusive when I contacted him.
Initially I wanted to return item but immediately closed this request upon seeing I would incur the delivery charges to rectify his mistake. He claims to have tested it and offers a guarantee against DOAs. He failed to deliver his customer promise.
I am unable to open a case in the Resolution Centre because it erroneously reports that I have return open.
Okay I thought, I contact eBay Customer Support direct for assistance.
Can I find a page with useable contact details? Can I flip! I'm just going round and round the same handful of pages and getting nowhere.
Can anyone point me to the info I need please?
Initially I wanted to return item but immediately closed this request upon seeing I would incur the delivery charges to rectify his mistake. He claims to have tested it and offers a guarantee against DOAs. He failed to deliver his customer promise.
I am unable to open a case in the Resolution Centre because it erroneously reports that I have return open.
Okay I thought, I contact eBay Customer Support direct for assistance.
Can I find a page with useable contact details? Can I flip! I'm just going round and round the same handful of pages and getting nowhere.
Can anyone point me to the info I need please?
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