Paypal advise

[Error404]

Evning chaps, wonder if any has any advice for me.

Got an issue with some driveshafts I bought off someone through paypal. The guy was advertising a car he was breaking through ebay, but i contacted him by email. We struck a deal for various bits, one of them being a pair of driveshafts. He wanted paying as a paypal gift but as I didn't know him from Adam I insisted on that he invoiced me through paypal.

So he invoiced my through paypal, with the various items not listed specifically, but labelled "goods" and I paid up. When they arrived everyhting was OK except the driveshafts were shot - the inner CV joints had split boots, the joints were full of grit and there was about 2mm of play in them - useless.

So I emailed the guy to let him know I wasn't happy and wanted to return them. He ignored my email, so I opened a Paypal dispute.
He has denied the refund request and is now claiming I am trying to defraud him by keeping his supposedly good driveshafts and sending back damaged ones. :corey: Ironically I don't even need the driveshaftsints, only the inner joints which are the bits that are ****ed!

So where do I stand with paypal? Not been down this road before. How do they deal with this kind of stuff?

You get into a false sense of security delaing with people off the forum who 99% f the time are decent trustworthy folk.
There really are some ******s out there. :corey:

Word of warning don't buy anything off a guy in Scotland called Andrew Lees breaking a silver B6 S4 on ebay because he's a cu&t.

[djh]

take pictures of the packaging, shafts, show measurements etc and offer them to paypal. Say you will return the items for a refund, send them back and tell paypal you've already sent them back to him and just want a refund for goods not as described.

[audinut]

if you have the damaged driveshafts you will be fine and get your money back , just issue a claim and let paypal deal with it , enter as much information as you can on the paypal claim and wait for his response

[TimE-J]

Same advice as others have mentioned really. From what I've seen paypal seems to favour the buyer and not the seller, I've opened claims myself before but not because of damaged parts but for parts not turning up at all. Sorry I can't be much more help.

[recall]

Was in the same position a few weeks ago. i just called paypal and explained.

they asked me to sense them back and send them a copy of the recipe of sending back.

few days later my money was back in.my account.

[Error404]

Cheers guys, good to hear I have a leg to stand on. I have repeatedly asked the seller for a return address and he has refused to give it to me, so I guess that is for Paypal to sort out now. Will see how it goes

[djh]

check the paypal invoice that should hopefully have an address on.

[Michael S2]

PayPal in my experience is really good in this situation. As long as you tell them as much as possible about your situation take photos and keep a receipt for sending them back you shouldn't have much trouble getting a refund.