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Right, posted this on another forum and got some pretty :corey: reactions, so I wanted to see what the reaction of another forum.
Here's the story:-
Just over 2 years ago, I purchased a replacement driveshaft for my runaround from the main dealer at a cost of £150. There was then the £30 to have it fitted and then the tracking needed sorting, so that's £200 or thereabouts.
Earlier in the week, I had the car MOTd and was given an advisory on the CV boot being knackered and about to split. Not the original driveshaft but the replacement one! Couldn't believe it.
So, in just over 2 years and about 15k miles, a part from a main dealer required remedial work.
Now, I'm rather unhappy about this, so I called up the dealer to see what they had to say and just got told that the parts warranty is 12 months and then they tried to pass me around the company, hoping I'd get bored. That's customer service!
On my S2, the CV boots are pretty much all original, so have lasted 10x that of the part mentioned above and I would expect them to last at least 60k miles, not 15k.
So, is my reaction valid, or are the :corey:s on the other forum right to tell me to stop being a moaning minnie?
Here's the story:-
Just over 2 years ago, I purchased a replacement driveshaft for my runaround from the main dealer at a cost of £150. There was then the £30 to have it fitted and then the tracking needed sorting, so that's £200 or thereabouts.
Earlier in the week, I had the car MOTd and was given an advisory on the CV boot being knackered and about to split. Not the original driveshaft but the replacement one! Couldn't believe it.
So, in just over 2 years and about 15k miles, a part from a main dealer required remedial work.
Now, I'm rather unhappy about this, so I called up the dealer to see what they had to say and just got told that the parts warranty is 12 months and then they tried to pass me around the company, hoping I'd get bored. That's customer service!
On my S2, the CV boots are pretty much all original, so have lasted 10x that of the part mentioned above and I would expect them to last at least 60k miles, not 15k.
So, is my reaction valid, or are the :corey:s on the other forum right to tell me to stop being a moaning minnie?
Madness, of course you're right, lets hope similar things don't happen to them. I'm sure if you push you will get action, personally I'd be threatening them with review sites, local papers even Watchdog for their outrageous lack of care to their customer service
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