Audi UK on a dodgy slippery slope?

[Vorsprung durch Technik]

Audi Uk resorts to lying to customers about 5 star Ncap ratings in 48 out of the 50 dealerships that were asked on the A5,A7,A8 and R8.Audi never even put these cars through the ncap rating system.When audi Uk chalenged by one customer and got nowhere they later admitted they didn't look into the complaint.Naughty naughty Audi. Starting to smell like the ford motor company,too big and inportant to fail in the late eighties when they started taking customers for granted and look how their market share plummeted.Audi needs to buck up!!

[Ian Simmonds]

Audi Uk resorts to lying to customers about 5 star Ncap ratings in 48 out of the 50 dealerships that were asked on the A5,A7,A8 and R8.Audi never even put these cars through the ncap rating system.When audi Uk chalenged by one customer and got nowhere they later admitted they didn't look into the complaint.Naughty naughty Audi. Starting to smell like the ford motor company,too big and inportant to fail in the late eighties when they started taking customers for granted and look how their market share plummeted.Audi needs to buck up!!

Slight fck up in marketing, slight fck up in communication between Ingolstadt and Milton Keynes and slight fck up in responding to the initial fck up.... All equates to a total fck up.... Reality is, the cars would and could pass Kneecap rating, but when a 'regulation' 'suggests' a manufacturer conforms with xxx, its fairly obvious that they'll read that as where financially convenient a manufacturer will conform with.

That all said, the press bang on about the NCAP standard being the ultimate, but, seriously.... Is it? Has anyone challenged that?

[GT500]

I rang them recently as I went to buy an S3 for my lady. Said S3 had just been for its 38000 mile service at Nottingham Audi the day before we collected it. Arrived at Stratstone Land rover plugged vagcom in and did a full scan. Not many faults but one deal breaking one. Haldex not working. Why was this car not scanned at service? I asked Audi customer service. Did they think it was acceptable to send a car out with 265 Bhp on to winter roads with only front wheel drive?
I got bull **** fob off from them. Disgusted. We bought a V10 Touareg instead privately. Never repeat never having sod all to do with main dealers. Stupid thick ignorant bunch of self important morons.
No wonder I work 12 hour days mainly on Audis. Who the hell puts up with dealer "service" anymore? As for main dealer service history best use it as andrex. It's all it's good for.

[Rikki Kitto]

Sadly they get so used to "loyal" customers putting up with whatever bllox they tell them they start to believe it themselves. What's the old saying, if you repeat a lie for long enough it becomes the truth

I could never afford main dealer prices and if I could I wouldn't bother anyway

[Veg]

Think Audi are bad (and they are) try Alfa. We have had loads of Alfa's and Now we realize we get a basic service done for the stamp and the work done by a specialist. Suppose they are all gits!

[anthonys2]

My recent experience with Audi UK was last year when I bought a 58 plate 2L A4 had it running for a few months and realised it did the same mpg as my Quattro A4 1.9TDI so as everyone on here will know you should get a lot more mpg from 2wd than 4wd well not according Audi they fobbed me off with bull **** and in the end I said they were wrong and hung up they are absolutely clueless with facts

[quattrostyle]

AFAIK the 2.0 TDI is not as economic as the 1.9?

Although the 1.9 in our Octavia mk.2 is about as 'economic' as my 28 year old 1.6 td

[europeanme]

I rang them recently as I went to buy an S3 for my lady. Said S3 had just been for its 38000 mile service at Nottingham Audi the day before we collected it. Arrived at Stratstone Land rover plugged vagcom in and did a full scan. Not many faults but one deal breaking one. Haldex not working. Why was this car not scanned at service? I asked Audi customer service. Did they think it was acceptable to send a car out with 265 Bhp on to winter roads with only front wheel drive?
I got bull **** fob off from them. Disgusted. We bought a V10 Touareg instead privately. Never repeat never having sod all to do with main dealers. Stupid thick ignorant bunch of self important morons.
No wonder I work 12 hour days mainly on Audis. Who the hell puts up with dealer "service" anymore? As for main dealer service history best use it as andrex. It's all it's good for.

I suspect thats just Sytners business model...**** 'em get the cash and ignore everything else.....

@Veg, your not wrong there it seems the specialists are usually the "good guys" that have a belly-full of sales targets etc and go it alone...