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They don't even have customer serrvice. ; THATS REALLY BAD 034...no customer service??
they DO have some of the right produkts; but no customer service are really bad ..
i will use firm who do know about customers service..
I don't post here often, but I was linked this thread by a fellow forum member. I'm Laszlo, and I usually post on the forums and make our website work.
I've made an effort to reach out to numerous customers on various forums to resolve issues, and we have made drastic improvements to our terms and conditions, warranty, and cancellation/return policies. Many people have noticed. In the past year, we've also implemented a new helpdesk that allows us to monitor customer correspondence, response times, etc, to make sure that our customers receive helpful, timely responses.
I have been able to help out every person who has reached out to me directly. Feel free to send me an email whenever you feel like it, and I can put you in touch with one of our Customer Service representatives. If you've had an issue with one of our staff, or feel that you aren't getting responses to your questions, then let me know.
In short, we certainly do have customer service, and it's much better than it was in the past! Keeping our customers happy is one of the most important goals we have at 034Motorsport.
We have two full-time employees helping customers with order status inquiries, returns, product questions, etc. We also recently re-evaluated our return policy, and are pleased to have some of the best after-sale policies and customer care in the industry. You can read our order terms and conditions here: https://store.034motorsport.com/terms-conditions
RE: Eurocarparts and GSF - I've had extensive dealings with them both in a trade capacity, and it's very hit or miss who you get on the phone unless you ask for your sales advisors number and go to them directly.
Their websites are *****. They can buy absolutely anything from the dealer, and due to the bulk they buy in, they get a biiiiiiig discount (generally 30-40% where a trade customer will get 10-20%), so buying genuine parts via them will still likely be cheaper than going direct.
Unfortunately there's no one-stop-shop for these cars, though.
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Things that are hard to get in UK are worth paying 30% imho.
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