More Courier Fun - Hermes Fail

[S2central.net]

<rant>

So Hermes were scheduled to collect a certain ABY carpet from me today... I had provide all dimensions as part of the booking process and the date was set with plenty of notice for a day that I knew I was in all day. Some goon turns up in a family car for the collection, looks at the parcel and says its too big for him to collect - against the rules blah blah.

OK mate - not your fault... I get onto hermes web chat for support and the guy tells me its cos the parcel exceeds their dimensions as per published T's & C's - totally ignoring the fact I gave them all of that info at booking - surely they have a web programmer who can do simple math and run a script to check the dimensions before taking my money...

So then you try to do a cancellation on-line to get a refund and that doesn't work as its still an active parcel - the support guy did it allegedly but I won't see refund for 3-5 days.

Just brilliant - now I have to **** around looking for another courier and commit another day in the house waiting for him.

</rant>

[Michael S2]

I booked Hermes to collect a parcel last weekend and it was due to be collected on Tuesday. I see the usual collection driver pass on the Monday either delivering or collecting to a house along the road (i'm thinking surely it would be easier for them to nip across the road and get my parcel today). Anyway i leave them to it, thinking tomorrow will do me fine.

Guess what i'm still waiting on someone to collect it. Ended up dropping it off at the local parcel shop. Not the first problem i've had with Hermes but it will be the last.

[mackenzie50]

What a pain in the cheeks ....

hope you can avoid a day in.... absolutely no hurry for me to get it -even September would be ok!!