So the renewal letter arrives, telling me that we had been members since Jan '08 and that 'Including Admin charges' the total would be £179.99 (for 2 of us, personally,without Homestart).
Next move- look on line, and without giving any address, etc. the quote comes back at £129.99 Inc Homestart
I then call them, and ask for the cost of adding Homestart, and they come back with £248!!!
I told them that I had their companies' website page open in front of me, and that it includes Free Homestart, and I was told 'That's an introductory offer'....... So What??
I very calmly told her that as I only have to tell her to cancel my policy, and buy it on line (altho Seething inside!), to get the same cover for £130.
Eventually she tells me that she can do it for the same amount, dropping from £248 to £130 inside 5 mins.
8 years (without a single callout!) loyalty would appear to count for a Big Fat Zero
As Terry Wogan (RIP) used to say- 'Is It Me?'



Next move- look on line, and without giving any address, etc. the quote comes back at £129.99 Inc Homestart

I then call them, and ask for the cost of adding Homestart, and they come back with £248!!!
I told them that I had their companies' website page open in front of me, and that it includes Free Homestart, and I was told 'That's an introductory offer'....... So What??
I very calmly told her that as I only have to tell her to cancel my policy, and buy it on line (altho Seething inside!), to get the same cover for £130.
Eventually she tells me that she can do it for the same amount, dropping from £248 to £130 inside 5 mins.
8 years (without a single callout!) loyalty would appear to count for a Big Fat Zero

As Terry Wogan (RIP) used to say- 'Is It Me?'




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