Superflex, crappy customer care!

[lind4hl]

order 2 28mm ARB bushes for my rs2 the 25 July, and have not gotten any yet, have mailed from time to time, and this is what they say:

From: Alexander lindahl
To: chris@chriswitor.com
Sent: Thursday, June 25, 2009 5:05 PM
Subject: Order

Hello.

i would like to order 2 of these:
SPF2659/28.
Front 28mm anti roll bar bushes.
how do we do with payment?
best regards alexander

_______________________________________


Skickat: den 12 augusti 2009 15:43:22
Till: christine@chriswitor.com
hello.

how is this going??

regards/ alex
________________________________________
Reply:

Hi

We still await our first stock in this bar size - we have asked the factory for an ETA but have not received a reply to date. Chris will contact them again.

Sorry for the delay
Christine
_________________________________________
Dont have any time and date on this email:

hello.

how is this going??

regards/ alex
_________________________________________
To: audirs2piskarallt@live.se
Subject: RE: SuperFlex order
Date: Wed, 12 Aug 2009 19:13:46 +0200

Hi Alex

I'm working from home this week...I'll e-mail this down to Chris & see if he's heard, if you have no reply from Chris I will be back at work next week (briefly) - I will get in touch then.

Best
Christine

__________________________________________
Sent: Tuesday, August 18, 2009 12:55 PM
Subject: RE: SuperFlex order

hello.

Any news? kinda waiting on this item..

regards/ alex
___________________________________________
¨Skickat: den 18 augusti 2009 19:32:08
Till: Alexander lindahl (audirs2piskarallt@live.se)
Hi Alex

I'm so sorry you've not had these yet.

We have quite a few customers waiting too, Chris has e-mailed the factory numerous times chasing the SPF2659/28 (hopefully we are talking about the same part number?) but the factory are choosing not to reply!

I have e-mailed them now, if I'm lucky enough to have a response I will get back to you straight away.

I have a delivery note of what we will be receiving this week & they are not on it so all I can guess is that it will be next week at the earliest.

Best
Christine
___________________________________________
Sent: Friday, September 11, 2009 10:24 PM
Subject: RE: SuperFlex order

hello.

1 month and waiting...
___________________________________________
Skickat: den 14 september 2009 11:31:17
Till: Alexander lindahl (audirs2piskarallt@live.se)
Hi Alex

I'm sorry you haven't heard back, I asked Chris to contact you when we heard from the factory, this all happened during school holidays so I was working from home & Chris was very busy - they would have to set up a mould and as the order was only for a single kit, they would not be able to start production for at least 8 weeks.

Did you want to wait that long - on top of the time you've waited already?

Apologies again
Christine
_______________________________________

20weeks to get 2 small bushes, if they not have the moulds, why have them on the site

Where the hell should i get these bushes?? i also ordered thes from an swedish company in January, thru the swedish Powerflex agent, still dont got any...

[Jamo]

Cancel your order and buy powerflex ones, off the shelf get them in days

[lind4hl]

Jamo, Read furthest down, i have talked to some companies in england regarding PF bushes, they wont send them too me, and the company in sweden i bought it from has not showed up yet, i also tried to order rear lower control arm bush from them, they should be home after 1 week, after 1 month i canceled the order.. freaking unbelivable..

any tip on webshops with PF that will sent to sweden?

[madpugger]

Alex, I got my bushes from Euro Car Parts, from stock for the avant. I don't have the guy I deal with's number here but I will dig it out.

If need be I can get them for you and send them on...

I have a spare set of 12mm rear ARB bushes never used as I bought the 15mm RS4 bar, and also a set of front steel wishbone bushes (all powerflex) if anyone wants to buy them.

[lind4hl]

Now both you and Jamo can help out, you are soo sweet

I have contacted Motorsport world and see if they can help me out, otherwise i will contact one of you,

[Error404]

Superflex ARB bushes bushes are made in Australia at the same factory as Superpro AFAIK, have you tried Superpro for them instead?

Powerflex don't make a 28mm front ARB bush AFAIK

[Jamo]

Superflex ARB bushes bushes are made in Australia at the same factory as Superpro AFAIK, have you tried Superpro for them instead?

Powerflex don't make a 28mm front ARB bush AFAIK

The RS2 ARB is 26mm and the bush is 27mm

[lind4hl]

jamo got it

[Error404]

The RS2 ARB is 26mm and the bush is 27mm

Nope. S2 front ARB is 26mm mate.

AFAIK RS2 is 28mm

[lind4hl]

i will meausure mine later in the garage, i become unsure when you said this...

[Jamo]

May have got them mixed up but they DO ones for the RS2 FARB as I bought some via Vagparts ages ago.

[madpugger]

Yup, just fitted mine the other week, RS2 bar and RS2 powerflex bush. I think the S2 bar is 24mm and RS2 is 27, I seem to remember measuring it at 27.5mm but I only measured it out of interest, not for any specific reason so it may have been 26.5 if you know what I mean...

[4WheelDrifter]

I bought universal mounts for mine from here. Then you can get whatever size you like.

[Lago Blue]

4WheelDrifter, do those universal bushings alone fit the OEM RARB brackets, or

did you require the Superflex brackets as well to fit them?

[4WheelDrifter]

You also need a base plate to go with those. Easy to make.



The Aussie products don't deal with corrosion very well, hence the paint.