Insurance with up to 15% discount for Club members - Quote 'AudiS2forum'

[curlylee]

Hi dan just received my refund (over a year waiting) for £133.51. My original policy was £248.10 which started on the 15,06,2016 and was cancelled by yourself s on the 29,07,2016. Which means I have paid £114.59 for 76days of cover, talk about getting shafted ,when it's not even my fault

[DAN@ADRIAN FLUX]

Hi Curlylee,

Thanks for advising and if you wished to message me your full name / postcode I can take a look at your file. We don't as a rule cancel anyone's policy without justification - for example undisclosed convictions, undisclosed modifications, claims that weren't notified to us and suchlike.

However, if you get in touch I can view and take from there.

Dan

[curlylee]

Ru for real ,you've got my details I've messaged you a few times and yes you did cancel my policy when enterprize insurance went bust, no wonder it took over a year and got fleeced

[curlylee]

Go back to page 1 of this thread it might give you a clue

[DAN@ADRIAN FLUX]

Hi dan just received my refund (over a year waiting) for £133.51. My original policy was £248.10 which started on the 15,06,2016 and was cancelled by yourself s on the 29,07,2016. Which means I have paid £114.59 for 76days of cover, talk about getting shafted ,when it's not even my fault

Hi again Lee,

Apologies, I've just read the notes and your unfortunate case relates to your initial insurer Midas Underwriting unfortunately losing it's 'capacity' to underwrite business.

Effectively this left a number of policyholders' uninsured and we didn't technically cancel your policy - your underwriter had no reserves to pay you or anybody else in the event of an accident. This is of course very rare and we appreciate it's caused you some stress and we totally agree you were not to blame.

By the same token if I could explain our situation - we are the broker / intermediary and upon paying us your premium we transfer the money to the underwriter. Of course with the situation they found themselves in they wouldn't have returned your premium to us which meant we had to find you alternate cover or you would have been uninsured in effect.

Your refund was provided by the Financial Services Compensation Scheme which is set-up to deal with these very rare situations. It's unfortunate it's taken so long but I'm sure there were a whole host of issues surrounding these payments but at least it got sorted to a degree.

If you require any further information don't hesitate to return to me.

Thanks

Dan

[curlylee]

Right then dan spoke. To fscs today and it's down to the information supplied by the broker, so you have conded me out of £114.59 for46 days of cover,please stop fobbing me off, Adrian flux has sent my information to fscs, so who else are you going to blame it on this time, I bet you still got your broker fee out of it and not refunded it back to me

[curlylee]

I must be right then dan as no reply, not even a call from your help team

[DAN@ADRIAN FLUX]

I must be right then dan as no reply, not even a call from your help team

Hi Lee,

I've passed your comments to the service team. They should be in touch to discuss.

Regards
Dan

[curlylee]

I missed there call twice, so phoned back both times must have been on hold for 15/20 mins so I gave up

[DAN@ADRIAN FLUX]

I missed there call twice, so phoned back both times must have been on hold for 15/20 mins so I gave up

Hi Lee, unfortunately as we are an incoming call centre the team can only take your call when a member of staff becomes free. I can arrange a callback at a time that is more convenient for you if you like?

Regards
Dan

[curlylee]

Tried phoning them again today 20 mins of listening to music gave up again, tell them to ring me

[curlylee]

Tell them to phone me.fed up of trying

[curlylee]

Hello

[curlylee]

Still nothing I have 2 policies with you, you won't be getting any business of me again

[curlylee]

Still nothing