Someone in contact with Hank Iroz?

[Error404]

I think everyone likes to see things solved amicably and to be fair Alexander (and me ) were really trying hard for some time not to make this a public issue, it is a shame it had to happen but hopefully things can move forward. Sounds to me like you need a secretary. I recommend one with long legs and a good rack

[URQguy]

Ha, I'd need a new wife if that happened. She is close to leaving with the 16-17 hour days I put in though, so who knows

I am far from perfect and our business is big enough these days that we can really start to scale and improve the customer service.

And again, I don't mind the public display. It keeps people honest. I'll move toward with Alex and either refund him or give him communication on his parts.

Cheers

Hank

[speeding-g60]

and in the future, feel free to contact me via here, if you or anyone nedds Hanks attention. i do have a pretty direct line with him, and will let him know (as i did here) that he is being requested to answer.

[NoWay]

Hi, Hank,

finally and answer! I really don't like the way I get it, but six months without a response is just too much. Tried everything I can to get in contact with you.

Unfortunately I am in position where if I want to continue my 07k swap I have to wait, because these parts do not have an alternative. Or throw away the 07k engine and start working with my old AAN.

I really prefer the parts. But can you give me a real estimation when they can be shipped?

Same message send as an email.

Big thanks to speeding-g60 and Error404. If i go to USA or UK i have to buy you a beer.

[macspring]

As I said, I didn't think I will get there.....

My last 3-4 emails are without response. I've tried to call him. Do not have a Facebook account.

After an year all I have is silence. If he has some problems or delays, OK, but at least discuss it with the clients.

I think I was patient enough. Just want to sort this out.

Hank, if you're reading this I have the same problem with you.

I paid for a RS2 billet turbo and matching injectors over a year ago at this stage and I even spoke to you once on the phone, but I still have received nothing.

Like the original poster, I would prefer you to supply the turbo (and the matching injectors), so I am waiting, but over a year is a right royal pita, also no communication with e-mails not responded to.

I don't do Facebook.

An explanation and a real estimated time of delivery would be a great help.

Thanks.

[URQguy]

Send me an email. I personally dropped your package with usps, so there is a customs or delivery problem. Email by far is, and always will be the best way of contact. We ship an insane volume of parts for being a 2 man shop, so we do mess up from time to time. But as it was said, we are stand up people that moral compass extends beyond if it is public or not. We give free stuff away all the time, so giving paid parts is a no brainer. USPS this long after delivery is hard, but we will always make it right.

HankIroz@IrozMotorsport.com

Cheers

Hank

[NoWay]

And again, Hank, can you give me more information when you are going to be able to ship the parts?

I understand you are busy but making a mail list with people ordered specific parts which are delayed and informing them once in a month will cost you 5 minutes and will save a lot of frustration for both sides. Writing in this thread lost you more time than sending a mail to a group of people.

I've been waiting a year until now, OK, I can wait 3-4 months more. But at least I want to be informed for the status of my order and to know that I have a reliable partner to make deals with.

I hope you are getting my point.

Regards
Alexander Ivanov

[Rocco]

Don't you need a farmer working there in Vegas Hank?

[NoWay]

Conversation with Hank continued by email. Hopefully we'll get to solution acceptable for both sides.

[Bowie69]

Sounds to me like you need a secretary.

This sounds like it should be a #1 priority, before some other company comes along and makes something even not as good, but can get the goods out on time.... Your work looks fantastic, but if a company doesn't have a decent public image it is soon lost or overtaken by another.

The world is pretty unforgiving out there, especially in the UK where we are all very grumpy

[macspring]

Send me an email. I personally dropped your package with usps, so there is a customs or delivery problem. Email by far is, and always will be the best way of contact. We ship an insane volume of parts for being a 2 man shop, so we do mess up from time to time. But as it was said, we are stand up people that moral compass extends beyond if it is public or not. We give free stuff away all the time, so giving paid parts is a no brainer. USPS this long after delivery is hard, but we will always make it right.

HankIroz@IrozMotorsport.com

Cheers

Hank

Hank, I sent you an e-mail as suggested above. You haven't replied to it to date. You have taken my money, and now you're still taking the pi**.

Normally I'm polite on here, but am rightly browned off with this situation. I just want the billet RS2 and the matching injectors that I've paid for. Your work is ace, but your customer service is in the can.

You're succeeding in spite of yourself.

Please can you spare a half an hour to sort it out ffs.

Thanks.

[URQguy]

Yes, Check your email today. I'll look into the postage. USPS does not keep tracking that long though.

[macspring]

Hank, thank you for your response. Replied by e-mail.

I'm on vacation for the next two weeks so maybe pm me to say you've sent any further e-mails, as I'm deliberately not wanting to scan my e-mails for the next two weeks, as looking to take a mental break as well as a physical break from work.

Thanks again.

[jade]

Yes, Check your email today. I'll look into the postage. USPS does not keep tracking that long though.

I was hoping to do business with you, but this feedback is putting me off, When I did my RS2 project, Comp turbo nearly killed it.... it took me 18 months to get the product I paid for, lots of lies and no communication was soul destroying. As a company when you except the money you have a reasonability to supply the product and in a reasonable time, and if the product is sent late with no correspondence to say its on it way.... I would imagine it’s your problem to find a solution and fast hearing usps does not keep records for long would not be very inspiring to me

[AndyP]

Small business and great products or not, taking over a year to supply a turbo and injectors is taking the p**s

Then to crown it all you ship it USPS! DHL will deliver a turbo in 2 days for around £60, fully trackable every step of it's journey. I regulally ship parts to the USA, picked up Friday afternoon, with my customer Monday morning.