Someone in contact with Hank Iroz?

[NoWay]

That story took much longer than I expected.

Hank seems a nice guy, but he has to improve the communication with customers and quality of the service.

[Bowie69]

Needs to not take money for a product that isn't already existing, and if he does, just a small deposit. At least then people won't be so peeved when it takes 18 months to get an engine (which is totally ridiculous, whatever way you play it.)

[Ruffiano]

in the UK we call it fraud. "A person or thing intended to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualities."

you said it right there. "Intended" there is no such intention with Hank.

[URQguy]

We have sold a tad over $.75M worth of parts in 2015 so far in a thousand or so orders. There are 3/~1000 unhappy customers at the moment. These isolated 3 are in a similar situation, rare parts that aren't readily available, or "recall" parts that I am not comfortable with selling/sending till more testing is done. All 3 of them(2 listed in this thread) have either been offered replacement parts in the case of the turbo(out of pocket 1500$ no questions asked on my part) a FULL refund or partial orders till the full order is complete. Nobody is keeping anybody's money without consent. Let us make that clear before we start throwing "criminal" or "fraud" words around.

I value David's business and time just as I value Alexander's. Both are getting emails on a private level now that I am back on the horse this week after a hellish last 6 weeks. Yes, my 8 month pregnant wife was t-boned in a fatality accident on the freeway at 80mph with my 2 and 4 year old in the back seat early August. There has been some delay in product testing and delivery. Personal shouldn't affect business, but when it is a 3 man operation, it naturally does.

I am decent licensed engineer and fabricator. I am not a salesman nor a great email/communicator. Historically, engineers aren't the most social bunch. If you want a top notch, innovative and fully tested products, the products speak for the time delays at time. If you want them tomorrow from a sexy website and a full time salesman holding your hand, I'd buy your products from somebody else and hope for the best. As we grow, we will staff more and release some of the other responsibilities I hold now, but for now, we are just cresting the hill from a 3 man operation into a fully staffed office.

With Europe accounting for a quarter million dollars worth of sales this year, I probably should be on this forum more often, but I just don't have time to navigate all the different ways of communication. We bend over backwards for customers, send parts without payment in good trust, refund if not completely satisfied, help troubleshoot free of charge on ours or OTHERS products, etc. Those that have purchased from us know we are extremely generous with our time and resources. It isn't about the money as much as it is about offering cutting edge parts that nobody does as well. We ship to Europe daily, but they are more cookie cutter parts typically.

PS. We don't ship ANYTHING usps international anymore. Fedex exclusively. Lessons learned on not only this isolated issue, but a couple of others. USPS to Russia is a guarantee'd loss of product.

Hank

[david1980]

so what is the current lead time on say a 07k sump for a conversion?

[URQguy]

If all testing goes well on this car this next 2-3 weeks, we have 10 pans ready to ship. The issue isn't not having the parts, it is just not wanting to ship a vital component that isn't 100% for a road race, high hp vehicle. This car should fire up today.

The 07k uses a lot of oil in the system between the variable valve, hydro tensions, roller rockers, etc. Early pans that are still on our shelf had cavitation issues at high longitude acceleration rates at 650whp levels. It needed more capacity.

[david1980]

is that the vomit comet?

[URQguy]

Yes sir

[macspring]

Replied to your communication, very keen to get this turbo an injectors still, said I'd send you some of the money a second time if and when I received the goods for the first time, as a reciprocal gesture of goodwill on my part.

And nothing - sweet F A since.

That's why I'm bumping this thread. Still rightly pis*ed off with you. Can you not sort it out once and for all ?

I'm not going away until it is sorted. Do I need to post on Project Pad and Quattroworld to get your undivided attention to get this across the line once and for all ?
























.....................

Post to set the record straight and update the thread.



Hi Hank, and to everyone else reading this thread, delighted and relieved to be able to say that the package of the RS2 turbo and the matching injectors arrived today safe and sound. It made my day.

Hank, it took a while, but you came through in the end, which I'm delighted about from a personal point of view, i.e. I have the goods I paid for, but also because your work is gorgeous - e.g. exhaust manifolds, and your work on the new 07K engine is more than impressive, and I want to see your company continuing to expand and do well. All of us want stuff for S cars / I5 20vt engines.

http://www.irozmotorsport.com

Please consider hiring yourself some inexpensive, but good office help, it will make your life much less stressful, not to mention some of your customers. The increased customer service will pay for the cost of the person with an increase in business.

In summary - all's well that ends well.

Best wishes, thanks very much again Hank.

[varia]

He is super busy but i would never question that if he will deliver or not, he will.
Im glad you have it!

[speeding-g60]

very nice way to finish the story macspring.....

[saltinot]

very nice way to finish the story macspring.....

I'm not surprised. David is top notch in my book. An absolute gentleman.

[Ruffiano]

I'm not surprised. David is top notch in my book. An absolute gentleman.

hey, you are supposed to be updating your rs2 thread... back to work!

[macspring]

very nice way to finish the story macspring.....

Thanks, feedback is always welcome to keep me on the straight and narrow.

[macspring]

I'm not surprised. David is top notch in my book. An absolute gentleman.

Hi Tom, thanks very much for that vote of confidence, still aspiring to get into your league though to be honest.

Do not be tempted to reply to this particular post as the mutual back slapping could start to get out of hand and become too embarrassing even for me.




As Ruffiano says, any updates for us to drool over ? No pressure as no one is waiting on you !

In the meantime, you could always post photos your nice C4.