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On 24th of December the parts have arrived to the address in USA. So this year Santa brought me an unexpected present. Or at least pictures of the present. I hope they will be in Bulgaria next month and finally get them.
Again, Hank, please find a way to improve the quality of the customer service! This is also an important part from a business.
Hank is a good guy, but he is very busy with life and family, etc. there is no way i would ever think Hank would intentionally defraud or rip anyone off, as i know both him and his father personally.
as to the customer service, i cant comment but for me communication goes a loooong ways.
good again to see another story coming to a close.
He's hard to get in touch with for sure, but I have always gotten anything that I have ordered... He likely needs to move out of the shop to the front or find someone that can work up front purely for better communications... Part quality is second to none.
The chap that posted was 'afterthought', if that makes a difference?
The review was less than flattering, as you might expect, however if the post was deleted by an admin, it does, to me, bring into question the independence of the forum a little.
is an admin protecting Hank, for example? A mate? A donor?
I have the full reply text here, I won't post it as I don't want to cause any issues.
The chap that posted was 'afterthought', if that makes a difference?
The review was less than flattering, as you might expect, however if the post was deleted by an admin, it does, to me, bring into question the independence of the forum a little.
is an admin protecting Hank, for example? A mate? A donor?
I have the full reply text here, I won't post it as I don't want to cause any issues.
Nope no foul play going on with the admins. I deleted the post text myself, almost immediately, because Hank contacted me and offered a full refund so the issue is resolved.
So time to let it go and move on instead of dwell on it and make my issues public for everyone to see
Nope no foul play going on with the admins. I deleted the post text myself, almost immediately, because Hank contacted me and offered a full refund so the issue is resolved.
So time to let it go and move on instead of dwell on it and make my issues public for everyone to see
You are local to me in the NW. If you hadn't got resolution you'd be begging for public outcry! Fix your attitude. This place is not an American forum and it requires everyone to be open whether the situation is sensitive or NOT.
Yes and totally agreed of no home preferences and should be what's fair is fair.
Hank is busy and buried in his beloved work is one thing but still needs to respond to his customers, supporters, fans especially with payment involved. Members in this hobby are like kids wanting his candies in a flash and or knowing it's on its way. Maybe starting with a warning statement to all that long period of no response, reply and acknowledgement of order, payment, is expected and doing so at your own risk. Processing a character like that of a great artist, musician, scientist, inventor is one thing but can never be accepted as a business practice.
Indeed, getting stuff 'eventually after multiple emails, phone calls, site visits' after taking someones money is not only very bad business practice, but also extremely close to fraud -taking money for something you know you can't deliver on (the expected delivery date).
Not sure why he can't expand the operation to fulfill these tens of thousands of dollars worth of orders, you would think it would be common sense...
I noticed him at SEMA, pretty sure anyways (in a YT video), guess that tied him up for a while too.
You are local to me in the NW. If you hadn't got resolution you'd be begging for public outcry! Fix your attitude. This place is not an American forum and it requires everyone to be open whether the situation is sensitive or NOT.
Yes I am I the PNW .
No, I was never trying to make the situation public. I gave Hank countless chances to give me an answer, trying all forms of communication, including coming by the shop in person. I tried every single thing I could to make this not have to ever hit any thread or forum.
You made a commment about my attitude, not sure what that means because I've never met you but, If what youre saying is that I don't want to bad mouth Hank or anyone else in this forum- you're right. I am part of this community and we all have mutual friends and enjoy working on these cars but lately I have seen too much of it being about disagreements and money. And believe me I feel bad enough that just to get a hold of him to get my money back I had to text one of his friends. People shouldn't have to deal with my crap like that. So why go spread more discontent? Read through the pages of this thread and its easy to figure out what happened. All people on here need to know is that you Absolutely shouldn't order parts there if you need them right away, or expect responses to any of your questions emails. It may be 4-5 weeks or it may be 8 months or 2 years. I decided I didn't want to wait and I got my money back that's about all there is to it.
I know there is a wait time for the best quality parts. I know you cant get quality like that anywhere else. I knew all of that going into it. I expected a long wait. What I didn't expect was to be ignored for 8 months, told it was shipped multiple times, and then deleted from instagram for making a comment that I was "waiting for an email back" when i was told "email us and we'll get you a tracking number."
Last edited by afterthought; 16 April 2017, 17:16.
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I hope they will be in Bulgaria next month and finally get them. 
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