Just thought I would document the current pain with Autodoc trying to get two rear coupe tie-rods purchased.
Ordered Sunday 2 genuine Lemforder rear TCA's for £57each
On order payment, it suggested delivery in 24-48hrs and items in stock
Tuesday night i get a call to confirm delivery address and card details as a first order and request someone is in on Friday for delivery. Told to await shipping tracking number
Wednesday - nothing sent to me via email so casual enquiry on their online chat to be told they dont have stock - WTF, they called me to confirm payment and check address and tell me dispatch imminent
Told they will be at least 2 days into their warehouse in Germany then sent to UK
THEN told they ones in warehouse are damaged and need to order more...at which point i lost my sense of humour.
Was left wondering what the hell was going on then suddenly i get shipping details telling me they are collected.....
I thought I would share the transcript of one of the chat sessions as it's just crazy:
Chat started
David Corbin
hi
i was mid chat with someone and my PC died
Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
David Corbin
i was talking to someone about order 3047526
Naton Michaelson joined the chat
Naton Michaelson
let me check please
ok, let me help you, we can offer you to wait 48 hours and in this time will be used to check when the parts will be available
David Corbin
i had a call yesterday evening to confirm the parts would be shipped...?
i was told they would be with me Friday this week and I would get a shipping number. I am checking when I will get the tracking number
Naton Michaelson
yes, ok, so , we spoke with the manufacturer, and the parts will arrive to us in 2 days, so the order will be shipped to you
David Corbin
but two days to you will mean I wont be getting them on Friday which is what you told me yesterday
Naton Michaelson
the standard shipping time to UK is 3-5 working days
David Corbin
the last person I spoke with told me the parts were defective so you were out of stock? What is the truth, I am really not very happy
Naton Michaelson
we ordered them from the manufacturer, and the parts must arrive to us
David Corbin
so let me get this clear...
I ordered on Sunday...the order suggested delivery 11=12th July
I then got a call yesterday from someone to confirm my credit card and deliver details and he told me the parts would be with me by Friday
and now i check for the tracking number and you tell me I wont get them for 3-5 days?
what is going on??!?!?!?!?
Naton Michaelson
sir, i'm sorry, but the standard shipping time is 3-5 working days, because the parts were defective, we had to order the new parts from the manufacturer, that's why it took so long. i apologize for this
David Corbin
and yet nobody has called me or emailed me to tell me of this delay. I discover this on a casual enquiry on the tracking number
Naton Michaelson
we really apologize for this
David Corbin
this is not good enough, you took my money and told me they would be here on Friday and I should be in to recieve them from the courier...so I would have wasted my time on a failed promise
you even called me to confirm my details and told me they would be shipped yesterday....
Naton Michaelson
yes, and after that, the packers saw the problem with the parts
David Corbin
what problem exactly? they are cast iron
Naton Michaelson
unfortunately i don't know this details, the packers said that the part has a defect and we need to order other parts from manufacturer
unfortunately the working day is over, and i have to go as the office is closing. please contact us later for more details
David Corbin
so what is the date when I will get the 'new' parts?
Naton Michaelson
tomorrow*
you will get them next week, the exact date will be after you will receive the tracking number
David Corbin
this is a joke....you take my money, didn't tell me and I have no alternative date. is this how Autodoc operate?
who is your CEO...I'd like to make them aware of how a customer is treated
Naton Michaelson
http://www.autodoc.co.uk/services/company here is the informaion, unfortunately i have to go as the office is closing
please contact us tomorrow
David Corbin
why is nobody contacting me???
Naton Michaelson left the chat
So currently, absolutely no idea what is going on and awaiting a call back, maybe I will recieve something, maybe not....who knows lol
May be an isolated incident but to be honest they dont appear to have a bloody clue whats going on.
Ordered Sunday 2 genuine Lemforder rear TCA's for £57each
On order payment, it suggested delivery in 24-48hrs and items in stock
Tuesday night i get a call to confirm delivery address and card details as a first order and request someone is in on Friday for delivery. Told to await shipping tracking number
Wednesday - nothing sent to me via email so casual enquiry on their online chat to be told they dont have stock - WTF, they called me to confirm payment and check address and tell me dispatch imminent
Told they will be at least 2 days into their warehouse in Germany then sent to UK
THEN told they ones in warehouse are damaged and need to order more...at which point i lost my sense of humour.
Was left wondering what the hell was going on then suddenly i get shipping details telling me they are collected.....
I thought I would share the transcript of one of the chat sessions as it's just crazy:
Chat started
David Corbin
hi
i was mid chat with someone and my PC died
Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
David Corbin
i was talking to someone about order 3047526
Naton Michaelson joined the chat
Naton Michaelson
let me check please
ok, let me help you, we can offer you to wait 48 hours and in this time will be used to check when the parts will be available
David Corbin
i had a call yesterday evening to confirm the parts would be shipped...?
i was told they would be with me Friday this week and I would get a shipping number. I am checking when I will get the tracking number
Naton Michaelson
yes, ok, so , we spoke with the manufacturer, and the parts will arrive to us in 2 days, so the order will be shipped to you
David Corbin
but two days to you will mean I wont be getting them on Friday which is what you told me yesterday
Naton Michaelson
the standard shipping time to UK is 3-5 working days
David Corbin
the last person I spoke with told me the parts were defective so you were out of stock? What is the truth, I am really not very happy
Naton Michaelson
we ordered them from the manufacturer, and the parts must arrive to us
David Corbin
so let me get this clear...
I ordered on Sunday...the order suggested delivery 11=12th July
I then got a call yesterday from someone to confirm my credit card and deliver details and he told me the parts would be with me by Friday
and now i check for the tracking number and you tell me I wont get them for 3-5 days?
what is going on??!?!?!?!?
Naton Michaelson
sir, i'm sorry, but the standard shipping time is 3-5 working days, because the parts were defective, we had to order the new parts from the manufacturer, that's why it took so long. i apologize for this
David Corbin
and yet nobody has called me or emailed me to tell me of this delay. I discover this on a casual enquiry on the tracking number
Naton Michaelson
we really apologize for this
David Corbin
this is not good enough, you took my money and told me they would be here on Friday and I should be in to recieve them from the courier...so I would have wasted my time on a failed promise
you even called me to confirm my details and told me they would be shipped yesterday....
Naton Michaelson
yes, and after that, the packers saw the problem with the parts
David Corbin
what problem exactly? they are cast iron
Naton Michaelson
unfortunately i don't know this details, the packers said that the part has a defect and we need to order other parts from manufacturer
unfortunately the working day is over, and i have to go as the office is closing. please contact us later for more details
David Corbin
so what is the date when I will get the 'new' parts?
Naton Michaelson
tomorrow*
you will get them next week, the exact date will be after you will receive the tracking number
David Corbin
this is a joke....you take my money, didn't tell me and I have no alternative date. is this how Autodoc operate?
who is your CEO...I'd like to make them aware of how a customer is treated
Naton Michaelson
http://www.autodoc.co.uk/services/company here is the informaion, unfortunately i have to go as the office is closing
please contact us tomorrow
David Corbin
why is nobody contacting me???
Naton Michaelson left the chat
So currently, absolutely no idea what is going on and awaiting a call back, maybe I will recieve something, maybe not....who knows lol
May be an isolated incident but to be honest they dont appear to have a bloody clue whats going on.
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