Autodoc.co.uk - a word of warning

[Ross]

Just to update, the correct OEM part arrived today so albeit 15 days on a "1-2 days delivery" estimate they came good. To be fair 25% cheaper than the nearest supplier and less than half the Stealer!

Fortunately the old one is still hanging on, the constant running on full blast this past week is probably what it needed and this can stay on my parts shelf until it dies again!

In short: ignore the shipping times on the website and only use them if you can wait a couple of weeks for the part and want the best deal.

[Spyform]

In Estonia (Autodoc.ee) was buying 3 times from them, without any problem.. normal prices...
Every country have different customer service, that is bad.

[joblux]

Same horrific experience with AUTO DOC this website or should is say loads of website across Europe mainly. I have ready most of their team are based out of Ukraine. I have ordered two pieces that never came and took so long to ship when they were mentioned to be in stock. Clearly this business is an order crushers. all they want is Orders, no matter what is the customer enduring. Besides their support is really untrained and mostly clueless they keep changing ticket manager all the time. Their way of doing business is very misleading very far from our European standards.

I recommend Oscaro, i was delivered the next day, unbelievable.

Why would you go and advertise in stock pieces just to have them sold on the back of the customer schedule ? its insane.

to finish with be aware of their photos showing side of the cars, they are SOMETIMES reversed sometimes, go and figure !

[s2driveruk]

Obviously just the way they operate. In desperation a month or so back i looked for a pair of new rear calipers for my coupe..in stock, proceeded to order them and then they responded with wanting bank details passport and other stuff to ‘validate me’ even though i had ordered stuff in the past. Told them no way was i providing a slug of unneccesary personal data then hit with a barrage of emails trying to convince me otherwise. Seems a crazy approach to online purchasing full stop. Will be steering clear permanently going forwards...just a waste of time and hassle over everything.

[Fat Audi 80]

Interesting, I have had no problems at all with the 2 parts I ordered from Autodoc. Seems like a they can supply a huge amount of parts at decent prices.

[steve briance]

Not denying people have had bad times with AutoDoc but having used them a good few times now, I've never been messed around... Lucky maybe but I recently got Bilstein B6 dampers from them, £100 each which was a good bit less than all the UK sellers. I qualified for free postage and considering the order was over the Christmas period; they turned up within a week. No problems here!

(other than the ridiculous chat function that pops up in the corner of the screen)

[Jesse]

edit

[Spyform]

Its ok to deal with them buying brake pads or oil filters, but when question is about original part, or about rare parts, fit or not they have problems, they try to sell me a6 fenders in case of S6... they ware telling me that they are 100% the same, that they know better...

[Tractor Dave]

I've spent over £1000 with auto doc over the past 6 months. On three occasions i have had issues and each time it's been a nightmare sorting it out with their customer services.
My most recent issue was with a slave cylinder. The one they sent would not fit. I contacted them, sent photos and measurements showing that it would not fit. They did not agree and said that it was the correct listed part for my car. Also, as I not paid the safe order, they would not accept a return!
I pointed out the consumer laws that covered this sale, both in the UK and EU. After more emails and raising a complaint with PayPal, they finally agreed to accept the part back and pay postage. I am waiting for my refund.
Auto Doc could be so good, if only they sorted out their after sales service. The phone App is very good, prices are good and packaging and delivery times ok.
i ordered the correct slave cylinder from Pete at Quattro corner on tuesday. It was a bit more expensive but it arrived yesterday and is a perfect fit!

[HuwSy]

I’ve ordered wheel bearings, filters and a few other parts over the past year or 2. I currently have shocks on route too, and so far had no issues. Other than its never fast. But always paid by PayPal and will on any online sites purely for the reason that if it’s not right and customer service is poor i can still get PayPal to sort it for me and there resolution process does work.

[Error404]

All these drop shipping sites are ***** and none of them know their products - you need to do your own research on the correct aftermarket parts to order as they just list every part from every supplier's database, regardless of it it is the correct part or even if it is available.
The trouble is they work with such massive volumes they charge virtually at cost and so people are drawn in by the cheap prices - for example my wholesale supplier at work cannot buy parts direct from ZF in Germany as cheap as Autodoc they sell them for. Buyer Beware.

[rafa89]

I purchased from them for several times, without any kind of problem.

Parts takes 5 to 6 business days to arrive.

You should know the parts number to avoid mistakes!

[Car_Lover_123]

Autodoc has changed its delivery packaging, and now it looks better. Last time my order took only 4 days.

[Tractor Dave]

They have improved but you still need to be careful. Double check you have the right part before ordering as sending back isn't always easy. They also now use Evri which is ok for me atm as i have quite a good delivery guy for my area. That wasn't always the case and delivery was very hit and mis previously.

[JayCab]

Mixed experience with Autodoc. They have availability of some parts unobtainium elsewhere and have come good for me on some orders with rare OEM goods (GKN Lobro CV joints for example).

However they also do really daft stuff as well, like pack spark plugs unprotected in a box full of larger parts to arrive bent to s***.

You also have to call them to make sure they are not going to "substitute" branded parts for their own-brand chinesium (Stark and Ridex - You don't want these anywhere near your car)

You really have to know what you are buying and know how to check that you have received what you have bought.