034 motorsport

[recall]

Hello all.

Just a quick one.

any one elece has problems with 034 customer support or is it just me?

I got a rip chip from them and all i need is the file to determine what ecu i have.

Not asking for winning lottery numbers. Just a zip file.

Is it really that hard???

Lance

[aronmatic2]

Hello all.

Just a quick one.

any one elece has problems with 034 customer support or is it just me?

I got a rip chip from them and all i need is the file to determine what ecu i have.

Not asking for winning lottery numbers. Just a zip file.

Is it really that hard???

Lance

I allways had very quick answer for email before the order.
Its slows down after payment.
Very slow, when they has to resolve a problem, or send the missed parts from order.

It was very different 10 years ago, when the contact person was Javad and he has not as much buyer like now. I dont order from 034, if not necesseary.

[filip.krticka]

I have ordered few part from them with good feedback level. After the payment, it slows done, but reaction was in 3 day, which was sufficient in this case.

[V6quattro]

Don't even ask

[URquattroGus]

Quality of the stuff is fairly good, but customer service is far from good in my experience.

Lots of over promising and less interest once they have taken their money. This is after spending several thousand USD.

[jade]

I have had lots of problems with them after spend a lot of $

[recall]

so glad it is not just me then,

my first problem took 2 months to sort out,

now i have had no reply after 2 week, i just post on ther facebook page now, they dont like it as facebook is for new parts and to show off, but i get a reply,

i wont be useing then agine, in my eyes customer service is the most importand bit of any company

[aronmatic2]

so glad it is not just me then,

my first problem took 2 months to sort out,

now i have had no reply after 2 week, i just post on ther facebook page now, they dont like it as facebook is for new parts and to show off, but i get a reply,

i wont be useing then agine, in my eyes customer service is the most importand bit of any company

No. The most important thing is receive more money for every company.

[filip.krticka]

That's business rule

No. The most important thing is receive more money for every company.

[aronmatic2]

That's business rule

Jist a joke.

[malncol]

iam about to spend a heap of cash for bits on my S1E2 rep and was looking at using 034, are there any other suppliers that i can have a look at????
mal

[repo]

When ordering parts from usa, prepare for trouble.

Unfortunately this whole industry is very unprofessionally managed worldwide.

Very few companies do it right.

[Pat D]

I've used 034 a fair bit and got most of the parts from there for my build. It pays to actually phone up or email a sales rep directly when placing an order.

[vag_nutter]

I find the best way is to pick up the phone and ring them

[prj]

Curious what you expect to do with the rip chip anyway - it's not live tunable and works only for fuel and base ignition.
Knock maps and boost control can not be calibrated, and N75 is pretty much set to fixed 2% DC, so spoolup is bad.

IMO for that money you should have gone for a VEMS ECU.